All purchases are final and non-refundable.
However, your satisfaction of the Swell product is of the utmost importance to us. If you are unsatisfied with your product please contact us and we would be happy to give partial refunds or send out a new product.
All returns (if granted) are subject to a 10% restocking fee. This will be determined on a case by case basis.
Wrong or Defective Product
If something is wrong with your purchase, you may be entitled to a refund as long as we are notified within 3 days of your delivery.
Refunds are not guaranteed and no returns/exchanges will be granted if you have not contacted us within 3 days from order delivery.
If product arrives damaged or unusable, or your shipment is missing any products please notify us on the day of product arrival via phone or email: email@example.com
The email must contain:
- Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #(Insert your order number”)
- A description of what happened
- Photo of the product in question
- Photo of the box
- Photo of the packaging slip
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us.
We offer fast shipping to anywhere in the United States. All items ship via USPS, UPS or Fedex. We try our best to get all orders placed by 12PM EST shipped out the same business day, but, orders can take up to 24-48 hours before being shipped.